Privacy Policy

Last updated: 27 September 2026

Your privacy matters to me. This policy explains, in plain language, what personal information I collect through marklockyer.com (“Tame The Drama Llama”), why I collect it, and what you can do about it.

Who I am

This website is run by Mark Lockyer, an AASW Accredited Mental Health Social Worker. When this policy says “I”, “me” or “my”, it means Mark Lockyer.

If you have any questions about your privacy, email me at mark@marklockyer.com.

What I collect and why

I only collect what I need. Depending on how you use the site, that may include:

I don’t use analytics or advertising tracking on this site. If that changes, I’ll update this policy.

You don’t have to give me your details, but if you don’t I may not be able to send you the eBook, reply to you or arrange a session. You’re welcome to ask a general question without giving your full name.

My email list

When you download the free eBook, you’ll be added to my email list. I use it to send you the eBook and occasional updates, such as news about my upcoming program and founding-member offers. I won’t bombard you, and I will never sell your details.

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email, or by emailing me and asking to be removed.

Sessions and health information

If you book a session, you may share personal and health information with me, either during the session or beforehand. That information is kept confidential and handled in line with my professional obligations as an Accredited Mental Health Social Worker.

Cookies and similar technologies

Cookies are small files that websites store in your browser. This site keeps its own use of them to a minimum:

You can block or delete cookies in your browser settings. Some embedded content may not work properly if you do.

Embedded content and third-party services

Some parts of the site rely on services run by other companies. When you use those parts, the company may receive information such as your IP address and details about your device and browser. Their use of that information is covered by their own privacy policies.

Behind the scenes, I also use:

Overseas transfers

Your information may be stored or processed in countries other than your own, including Australia (where the web host’s servers are) and the United States (Google services). Where this happens, I take reasonable steps to use reputable providers that protect personal information.

Security and how long I keep information

I take reasonable steps to protect your information from misuse, loss and unauthorised access. These include keeping the site and its plugins up to date, using spam protection on forms and limiting who can access the site’s admin area. No website or online service is completely secure, though, so I can’t promise that information sent over the internet will always be safe.

I keep personal information only for as long as I need it:

When I no longer need information, I take reasonable steps to delete it or remove anything that identifies you.

Your rights: access and correction

You can ask to see the personal information I hold about you, and ask me to correct it if it’s wrong or out of date. Depending on where you live, you may also be able to ask me to delete your information, to stop or limit how I use it, to give you a copy in a common format, or to withdraw your consent, for example by unsubscribing.

To make a request, email mark@marklockyer.com. I may need to confirm your identity first. I’ll aim to respond within 30 days. If I can’t do what you’ve asked, I’ll explain why, unless the law says I can’t.

Complaints

If you’re unhappy with how I’ve handled your personal information, please email me first at mark@marklockyer.com so I can try to put it right. I’ll aim to respond within 30 days.

If you’re not satisfied with my response, you can contact the Office of the Australian Information Commissioner (OAIC), the Australian privacy regulator, at www.oaic.gov.au or on 1300 363 992.

If you live outside Australia, you can also contact the privacy or data protection regulator where you live.

Changes to this policy

I may update this policy from time to time, for example if I start using a new service. The latest version will always be on this page, with the date it was last updated at the top.

About this policy: this page was prepared from a template for general information. It isn’t legal advice.

Need help right now? This website and my services aren't a crisis service. If you're in danger, call your local emergency number (000 in Australia, 911 in the US and Canada, 999 in the UK, or 112 across Europe). To find a free, confidential helpline in your country, visit findahelpline.com. In Australia, you can call Lifeline on 13 11 14. You don't have to go through this alone.

Privacy Policy